Terms & Conditions

General

By using this website, you are deemed to have accepted and agreed with our terms and conditions. Please do not use this website if at any point you do not agree with the terms and conditions. Please revisit here regularly, as from time to time we update our terms and conditions without prior notice.

We reserve the right to terminate accounts, edit or remove content and to refuse service to people undertaking inappropriate or criminal behaviour.

Payment

Title of goods does not pass to the purchaser until full payment has been received.

In our physical store we accept Visa, Mastercard, American Express and Bank Transfer.

In our online store we accept Visa, Mastercard and American Express via payment gateways PayPal and Stripe.

Returns on Products that are 'Cut to Measure'

We do not give credit or refunds on any product that has to be cut to measure, unless it clearly has a manufacturing fault.

We strictly cannot give refunds on thread as we are unable to prove it has not been used without unraveling the entire product.

Refunds for other items will only be given if the product is faulty. The items have to be returned to us in or with their original packaging.

‘Change of Mind’ does not apply to cut to measure products.

Please choose carefully and be mindful that there may be a colour difference from the product in reality to the same product displayed on the website.

Returns & Refunds

We do not give refunds or credit on any product that has been cut to measure, unless it is clearly faulty. We cannot accept claims after 30 days.

We strictly cannot give refunds on thread once it has left the store, as it is near impossible to prove that it is unused.

Refunds & credit can be offered for items that remain un-tampered with, in their original packaging within 7 days when presented with the original receipt. This strictly does not apply to any cut-to-measure products, sale items or products not purchased from Fabric Deluxe.

We strongly recommend you contact us if you have any questions about an item before purchasing.

When shopping online please choose carefully and be mindful that, while we have made every effort to ensure the product is represented faithfully, depending on the resolution, colour settings, brightness of your screen and other factors, the colour may vary slightly.

Unless we are at fault, we cannot refund return shipping costs. In the case that Fabric Deluxe is covering return shipping, we are only responsible for return shipping costs from the original shipping address.

Unless faulty, the following items are not refundable:

  • All cut to measure products: e.g. fabric, elastic, lace, ribbons, binding, trims and/or any other product that has to be cut to measure.
  • Sale Items.
  • Haberdashery items that are not in the original packaging.
  • Items that have not been bought from our store or website.

Discounts, Sales, Coupons, Promotions & Special Offers

No extra discounts will be given on products already discounted, because of sales, promotions, sponsorships or other marketing discounts.

Haberdashery items are strictly excluded from any kind of discount including store wide discount promotions, wholesale discounts or sales.

Coupon codes must be entered at time of purchase into the coupon code box in the checkout page. Coupons strictly cannot be applied once the order has been made.