Terms & Conditions

Website Use

By using this website, you are deemed to have accepted and agreed with our terms and conditions. Please do not use this website if at any point you do not agree with the terms and conditions. Please revisit here regularly, as from time to time we update our terms and conditions without prior notice.

We reserve the right to terminate accounts, edit or remove content and to refuse service to people undertaking inappropriate or criminal behaviour.

Payment

Title of goods does not pass to the purchaser until full payment has been received.

In our physical store we accept cash, Visa, Mastercard, American Express, Bank Transfer and Afterpay.

In our online store we accept Visa, Mastercard, American Express and Afterpay via payment gateways PayPal and Stripe.

ONLINE STORE COLOUR DISCREPANCY

Every effort has been made to represent the colour of our fabrics (and other cut to measure items) as accurately as possible. However, due to screen resolutions, quality, brightness and settings, there may be some difference between the colour you see and the actual product. We cannot accept responsibly for this. If colour accuracy is important to you, please order a sample of the item first.

Returns On Products That Are ‘Cut To Measure’

We do not give credit or refunds on any product that has to be cut to measure, unless it clearly has a manufacturing fault. However, if you do have an issue with any product you purchase from us, please get in contact and we will do our best to help.

Refunds or exchanges for other items not “cut to measure” can be given, if the item is in its original condition and packaging with a valid receipt.

Returns

If you have a concern about any item you have purchased from us please contact us as soon as possible. We will do our best to help.

‘Change of Mind’ does not apply to cut to measure products.

We do not give refunds or credit on any product that has been cut to measure, unless it is faulty. We cannot accept claims after 30 days. However, if you do have an issue with any product you purchase from us, please get in contact and we will do our best to help.

We strictly cannot give refunds on thread once it has left the store, as it is near impossible to prove that it is unused.

Refunds & credit can be offered for items that remain un-tampered with, in their original packaging within 30 days when presented with the original receipt. This strictly does not apply to any cut-to-measure products, sale items or products not purchased from Fabric Deluxe.

We strongly recommend you contact us if you have any questions about an item before purchasing.

Unless we are at fault, we cannot refund return shipping costs. In the case that Fabric Deluxe is covering return shipping, we are only responsible for return shipping costs from the original shipping address.

Unless faulty, the following items are not refundable:

  • All cut to measure products: g. fabric, elastic, lace, ribbons, binding, trims and/or any other product that has to be cut to measure.
  • Sale
  • Items that are not in their original packaging and
  • Items that have not been bought from our store or

Discounts, Sales, Coupons, Promotions & Special Offers

No extra discounts will be given on products already discounted, because of sales, promotions, sponsorships or other marketing discounts.

Haberdashery items are strictly excluded from any kind of discount including store wide discount promotions, wholesale discounts or sales.

Coupon codes must be entered at time of purchase into the coupon code box in the checkout page. Coupons strictly cannot be applied once the order has been made.